Our return policy is based on our core business principle – 100% Customer Satisfaction Guaranteed on Every Order.


If you become dissatisfied with an item for any reason whatsoever during the first 30 days of ownership, then you can return the item to us for a replacement, an alternate selection or a full refund. If an item does not perform because of a manufacturer’s defect, then return it to us. We’ll replace it without charge.


To make a return, send an email to us giving us your order no, the item number and name of the item you purchased and wish to return, your reason for the return and your phone number. Once we receive your email, we will respond to you within 24 hours and determine the best course of action.


To get help on your return, write an email to rahatoys@eml.cc or

Call +254 708 332 646 or +254 722 165 790 to speak with an agent via phone.



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